Suhas' CV
Suhas Jonathan Rajah
HOTEL & HOSPITALITY OPERATIONS LEADER | HOTEL MANAGER | OPERATIONS MANAGER
Profile summary
HOTEL & HOSPITALITY OPERATIONS LEADER | HOTEL MANAGER | OPERATIONS MANAGER with 30 years shaping multi-property outcomes and guest services. Known for hotel management, P&L management, and team leadership across 11 organizations. Executed high standards in guest relations and operational efficiency.
Career highlights
Operations Management: Managed complete guest journeys, resolved escalations, addressed VIP service requirements, and executed sales and upselling programs across hotel operations.
Event Operations: Delivered 15 large scale events annually within quality, budget, and timeline requirements while coordinating end to end logistics and vendor management.
Administrative Direction: Controlled broadcast equipment allocation and maintenance schedules to minimize transmission downtime while supervising administrative staff assignments.
Career Progression: Advanced through 16 roles encompassing hotel management, restaurant operations, event coordination, and academic administration.
Key skills
Professional experience
Steered hotel operations across Guest Services, Front Office, Housekeeping, Maintenance, Guest Relations, and related functional areas spanning thirty employees across three chain properties. Directed financial forecasting, P&L analysis, brand compliance, and vendor partnerships while serving in leadership during the General Manager absence.
- Managed the complete guest journey from arrival through departure, resolving escalations and addressing VIP service requirements.
- Executed sales and upselling programs alongside inventory management adjustments to support revenue targets.
- Administered recruitment, training, and coaching workflows to build employee capability across departmental teams.
- Generated MIS reports, sales performance summaries, and market trend analysis to inform management planning.
- Enforced health, safety, and regulatory protocols through internal audits and operational monitoring.
Reported to the general manager while overseeing daily hotel operations and directing cross-departmental alignment. Managed guest service standards, established operational workflows, and maintained service continuity across property departments.
- Handled service recovery protocols and coordinated departments to resolve guest issues.
- Supported day-to-day hotel operations and maintained guest relations.
Reported to executive leadership, overseeing end-to-end restaurant operations, administrative systems, and regulatory compliance. Guided daily performance, space planning, and business development initiatives to maintain service quality and market presence.
- Administered operational budgets, procurement activities, inventory controls, and supplier relationships to support cost-effective purchasing.
- Prepared staffing schedules, sales analyses, operational reports, and performance information to support business objectives.
- Identified process efficiencies, reduced operational waste, and improved profitability through disciplined cost and workflow management.
Reported to the board while managing commercial growth, client service, and operations as co-founder, overseeing financial planning, contract negotiations, and multi-vendor relationships.
- Delivered 15 large-scale events annually within quality, budget, and timeline requirements.
- Coordinated end-to-end event logistics, planning, execution, staffing, and vendor management to ensure timely delivery.
- Controlled broadcast equipment allocation and maintenance schedules to minimize transmission downtime.
- Supervised administrative staff assignments and managed department correspondence.
- Directed academic planning sessions and faculty coordination meetings.
- Oversaw student enrollment processes and classroom allocation procedures.
- Evaluated academic staff performance across multiple departments.
- Managed student admissions and faculty recruitment processes.
- Executed data updates and verified accuracy across information systems.
- Produced broadcast materials across multiple channels to support outreach broadcasts.
- Coordinated media distribution schedules while managing executive correspondence.
Education
History